All straight forward
Q: Overall how would you rate our service (1-10)?
Q: How likely would you be to recommend us to a friend or colleague (1-10)?
Q: Where do we need to improve?
A: For me, nothing to improve on because you helped me out a great deal even when I gave you short notice for the units to be delivered you managed to fit it all in. Financially it was all straight forward and up front and I understood all of it.